Return Policy

RETURNS AND EXCHANGES

 

We will gladly exchange or return damaged or defective products within 10 days of the date of delivery. We will also exchange clothing or shoes that do not fit within 10 days of the date of delivery.

 

Exchanges  of shoes and clothing

In the case of clothing and shoes, you, the customer may exchange any clothing and shoes (unless otherwise stated in the product description on the website) in the case that the clothing or shoes do not fit.

In order to be eligible for a exchange of shoes or clothing, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that an exchange fee of R80 will apply for such exchanges

Please email lauren@xhibit.africa to log such an exchange. Please include the following within the email

1. A picture of the product 

2. Specifications of  the new size you require

3. Proof of payment of the purchase of the product

4.Proof of payment of the exchange fee of R80

The exchange fee can be payed to the following account

Xhibit

FNB

acc no

Branch

Ref (order number)

Once  Xhibit receives this email we will arrange the collection of the item you wish to exchange

 

Returns and Exchanges of defective or damaged goods

The following items are exempt from being returned:

1. Returns filed 10 days after the item delivery date

2. Perishable goods such as food consumables

3. Intimate or sanitary goods

4. Items purchased at a discounted price, including items purchased using a discount voucher

5.Goods that are damaged due to fault of the customer 

Please email lauren@xhibit.africa to log such an return or exchange. Please include the following within the email 

1. A picture of the product 

2.Proof of payment of the purchase of the product

Once  Xhibit receives this email we will arrange the collection of the item you wish to return or exchange

 

 

Please be patient with returns as the time for your return to be collected, delivered and processed may vary.

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